3CX Voip PBX

Evolve Your Communications With 3CX

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Easy Installation & Management

 

Are you looking for a modern, feature-rich communication system without all the hassle? With 3CX there is no need to worry about complex and laborious management and installation. It’s quick and easy to deploy, configure and manage users.

 

Installation & Configuration is straightforward with 3CX:

        Pre-configured templates for easy integration with leading SIP Trunk providers

        Plug & Play Interoperability of IP Phones and gateways for automatic configuration

        Advanced security features including automatic updates and global IP blacklist

        Deploy in the Cloud or on-premise on Windows, Linux, MiniPC or Raspberry Pi!

        Easily migrate at any time with built-in backup and restore.

 

With the simple, user-friendly management console you can:

        Create, edit and delete extensions and DIDs

        Upgrade IP Phone firmware

        Reprovision & reboot IP Phones remotely

        Perform updates to system and SIP trunks in a single click

        Perform server-side CRM integrations.

 


 

Deploy On-premise or in the Cloud: The Choice is Yours

 

With 3CX the deployment of your PBX is straightforward and, most importantly, flexible. You get to choose where to run your phone system and keep complete control of your data; whether on-premise, hosted by 3CX, or in your own private cloud account.

Host with 3CX

      Managed and monitored by 3CX for zero hassle

      Version upgrades and security patches done automatically

      Includes 24/7 monitoring and daily backups

 

Private Cloud

      Easily deploy your free Cloud PBX, in minutes

      Select from a range of mainstream cloud providers such as Google, Microsoft Azure, Amazon Web Services, Amazon Lightsail and many more

      Get your free Standard license now!

 

On-premise Deployment

        Deploy on an existing Windows or Linux machine

        Deploy on a MiniPC Appliance or Raspberry Pi![1] 

        Virtualize and segregate on Hyper-V, VMware or KVM

 


Security & Backup

 

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

 

        Increased secure web server configuration

        Automatic detection & blacklisting of SIP Attack tools

        Global IP Blacklist automatically updated for participating PBXs

        Traffic to 3CX apps is encrypted via the 3CX Tunnel

        Voice traffic is encrypted via SRTP

        Automatic generation and management of SSL certs

        Revolutionary VoIP Security with A+ rating from SSL lab

        Automatic Failover for instant backup

        Encryption between browser and the website ensured via HTTPS

        Limit access to 3CX management console based on IP

 


 

Slash Costs

With 3CX, your ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding and maintaining your PBX.

 

        Decrease your Phone Bill by up to 80%

        Licensing based on number of simultaneous calls and not extensions

        Make free inter-office calls and branch calls

        Free calls to remote workers with web client and iOS/Android apps

        Use prominent SIP trunks to reduce outbound call charges

        Reduce travel expenses with integrated web conferencing

        Eliminate 800 number phone bills with WebRTC integration

        Use International DIDs & IP Telephony so customers can call in at competitive rates

 


 

Apps & Features

 

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

 

Download 3CX apps on your Android / iOS Device

 

        Use your extension from anywhere

        Benefit from free VoIP calls with your smartphone

        Save battery life with “PUSH” notifications

        Connect all apps simultaneously via SIP Forking

        Enjoy the most progressive Android & iOS VoIP apps in the UC market

        Benefit from integrated features such as status, web conferencing, instant messaging.

 

User-friendly Web App

 

        Multifunctional web app with inclusive UC features

        Make calls straight from the browser or easily control calls on your IP phone or smartphone

        Answer to incoming customer queries from live chat, Facebook and SMS from one interface

        Integrated WebRTC technology resulting in reduced bandwidth usage

        Integrated video conferencing at the click of a button

        Never miss a call with the browser extension for Chrome.

 

Easy to Use Windows App

 

        Initiate IP Phone calls from your desktop with CTI mode

        Work remotely from anywhere

        Easily view the status of your colleagues

        Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer

        Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook

        Automatically obtain reports on customer and agent activities

        Schedule web conferences and launch ad-hoc meetings

        Includes Wallboard and Q-Manager view

 

3CX Live Chat: Next Level Customer Communications

 

      Allow customers to chat, call or meet with you directly from your website

      Completely free for you and your customers – no additional subscriptions or charges

      Incoming messages are easily managed from agents’ web clients

      Easily transfer chats to other team members

      Easy to configure in a few simple steps!

 

Facebook Messenger Integration

      Integrate your Facebook business page so all incoming messages are directed to the web client

      Allow multiple agents to answer customer queries without giving access to Facebook

      Message forwarding is assigned to specific extensions or queues

      Simple 3-step configuration completes integration in minutes!

 

Send & Receive Business SMS

      Send & receive text messages directly from the web client and smartphone apps

      Route incoming SMS to specific queues of multiple agents so no message goes unanswered

      Agents can keep their personal mobile number private

      Messages are delivered to the same chat interface as live chat and Facebook

 

Integrated Video Conferencing

 

        Free for up to 250 participants

        Unlimited users regardless of edition

        Initiate a conference with a single click

        Dial-in to meetings by phone

        Bandwidth Management and Control

        Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing

        Pre-upload PDFs before meetings

        Easy to use polling tool for feedback

Next Generation Call Center features

With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

      Call Center Reporting – user activity, team queue, SLA and more

      Queue Strategies and real-time statistics – round robin, hunt by threes and more

      Barge in, listen-in and whisper to agents’ calls

      CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more

      3CX CRM API to develop your own CRM integration

      Live Chat with your website visitors and offer real-time support


@ed@3cx.com @tn@3cx.com @cw@3cx.com @kas@3cx.com Updated this link to go to the feature page instead of the blog post, as we’ll be having v18 soon.